> For the complete documentation index, see [llms.txt](https://fast-router-proxy.gitbook.io/genrouter/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fast-router-proxy.gitbook.io/genrouter/group-1/openapi/warranty-and-return-policy.md).

# Warranty & return policy

### **1. Warranty Coverage**

GenRouter is covered by a **1-year hardware warranty** from the date of purchase. During this period, we guarantee free repairs or replacements for any manufacturing defects or hardware malfunctions that are not caused by improper use.

#### **What is Covered?**

* Defects in materials and workmanship under normal use.
* Malfunctions due to hardware failures.
* Issues caused by faulty components, such as the mainboard, power supply, or network ports.

#### **What is Not Covered?**

* Damage caused by improper handling, modifications, or unauthorized repairs.
* Physical damage, including water exposure, fire, or external force.
* Software-related issues, incorrect firmware updates, or third-party modifications.
* Issues caused by incompatible power sources or improper environmental conditions.

***

### **2. Warranty Claim Process**

If you experience any hardware-related issues covered under warranty, follow these steps:

1. **Contact Support**
   * Reach out to our **customer service team** via email or official support channels.
   * Provide your **purchase invoice and product serial number**.
   * Describe the issue in detail and provide photos/videos if necessary.
2. **Diagnosis & Remote Assistance**
   * Our technical team will assist you in troubleshooting.
   * If the issue cannot be resolved remotely, we will guide you on the next steps.
3. **Return & Repair Process**
   * If a repair or replacement is necessary, you will be provided with return instructions.
   * Upon receiving your device, our team will inspect and process the repair/replacement within **7-14 business days**.
4. **Replacement & Shipping**
   * If the issue is covered under warranty, we will repair or replace your GenRouter at no additional cost.
   * Shipping costs for warranty service may vary depending on your location.

***

### **3. Extended Warranty & Additional Support**

To enhance your experience, we offer **extended warranty options** beyond the standard 1-year coverage. Contact our support team to inquire about:

* **Extended Warranty Plans** (additional 6 months or 1 year).
* **Priority Repair Services** for faster turnaround times.
* **Discounted Hardware Replacement** for out-of-warranty cases.

***

### **4. Out-of-Warranty Repairs**

If your GenRouter is out of warranty, we still provide repair services at a reasonable cost. You will receive:

* A **diagnosis report** with repair recommendations.
* Transparent **cost estimates** before proceeding with repairs.
* The option to upgrade or replace defective components at a discounted rate.

***

### **5. Customer Support Channels**

For any warranty-related inquiries, contact us through:

* **Email:** <support@genrouter.com>
* **Telegram:** Official GenRouter Support
* **Discord Community:** Join Here
* **Website:** [www.genrouter.com](http://www.genrouter.com)

We are committed to providing reliable and efficient after-sales service to ensure your GenRouter runs smoothly! 🚀