Warranty & return policy

1. Warranty Coverage

GenRouter is covered by a 1-year hardware warranty from the date of purchase. During this period, we guarantee free repairs or replacements for any manufacturing defects or hardware malfunctions that are not caused by improper use.

What is Covered?

• Defects in materials and workmanship under normal use.

• Malfunctions due to hardware failures.

• Issues caused by faulty components, such as the mainboard, power supply, or network ports.

What is Not Covered?

• Damage caused by improper handling, modifications, or unauthorized repairs.

• Physical damage, including water exposure, fire, or external force.

• Software-related issues, incorrect firmware updates, or third-party modifications.

• Issues caused by incompatible power sources or improper environmental conditions.

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2. Warranty Claim Process

If you experience any hardware-related issues covered under warranty, follow these steps:

1. Contact Support

   • Reach out to our customer service team via email or official support channels.

   • Provide your purchase invoice and product serial number.

   • Describe the issue in detail and provide photos/videos if necessary.

2. Diagnosis & Remote Assistance

   • Our technical team will assist you in troubleshooting.

   • If the issue cannot be resolved remotely, we will guide you on the next steps.

3. Return & Repair Process

   • If a repair or replacement is necessary, you will be provided with return instructions.

   • Upon receiving your device, our team will inspect and process the repair/replacement within 7-14 business days.

4. Replacement & Shipping

   • If the issue is covered under warranty, we will repair or replace your GenRouter at no additional cost.

   • Shipping costs for warranty service may vary depending on your location.

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3. Extended Warranty & Additional Support

To enhance your experience, we offer extended warranty options beyond the standard 1-year coverage. Contact our support team to inquire about:

• Extended Warranty Plans (additional 6 months or 1 year).

• Priority Repair Services for faster turnaround times.

• Discounted Hardware Replacement for out-of-warranty cases.

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4. Out-of-Warranty Repairs

If your GenRouter is out of warranty, we still provide repair services at a reasonable cost. You will receive:

• A diagnosis report with repair recommendations.

• Transparent cost estimates before proceeding with repairs.

• The option to upgrade or replace defective components at a discounted rate.

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5. Customer Support Channels

For any warranty-related inquiries, contact us through:

• Email: [e-mail]

• Telegram: Official GenRouter Support

• Discord Community: Join Here

• Website: www.genrouter.com

We are committed to providing reliable and efficient after-sales service to ensure your GenRouter runs smoothly! 🚀