Frequently Asked Questions (FAQ)

5. FAQ – Frequently Asked Questions

❓1. I connected to GenRouter WiFi, but there’s no internet?

Answer:

• Make sure the main internet cable is properly plugged into the WAN port of GenRouter.

• Check if your main modem/router has internet access.

• Try restarting both GenRouter and your main modem.

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❓2. My device is connected but doesn't change IP?

Answer:

• Make sure you've assigned a proxy or VPN to that device in the Device Manager.

• After entering the proxy/VPN, don’t forget to click “Apply for Device.”

• Double-check the format of your proxy: ip:port:username:password

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❓3. What's the difference between setting proxy for a device vs. for the router?

Answer:

• Device-level proxy: You can assign a different IP for each device connected to GenRouter.

• Router-level proxy: All devices will share the same proxy or VPN connection.

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❓4. What proxy formats are supported?

Answer: GenRouter supports:

• HTTP

• SOCKS5

• VPN (NordVPN, ExpressVPN, or custom config via OpenVPN, WireGuard…)

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❓5. What is WebRTC Interference Mode?

Answer: This feature prevents your real IP address from leaking through the browser (like Chrome or Firefox), even when using a proxy/VPN. It’s recommended to turn this ON if you're doing browser-based activities or using automation tools.

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❓6. Why do I still see my local IP address (like 192.168.x.x)? Am I leaking my IP?

Answer: No, you're not leaking your real public IP.

The IP address you see (such as 192.168.12.172) is your local network IP — it’s the private address that GenRouter assigns to your device inside your home or office network.

📌 This local IP is only visible to you and your router, not to websites or apps you visit online.

When using a proxy or VPN through GenRouter, your public IP (the one that websites and apps see) is already changed or hidden — that’s what matters.

✅ So don’t worry — seeing a local IP like 192.168.x.x is normal and safe. It does not affect your ability to farm accounts, stay anonymous, or bypass location blocks.

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❓7. Can I hide my WiFi network?

Answer: Yes. When creating or editing a WiFi, simply toggle "Hidden" ON. Hidden WiFi won’t appear in the device list – you must connect manually by entering the WiFi name and password.

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❓8. Why is my proxy showing “Offline”?

Answer:

• Make sure your proxy is active and accessible from outside.

• Test it on another tool (e.g. Proxifier or browser extension) to confirm it's working.

• If you’re behind a firewall or blocked ISP, try using a different proxy/VPN provider.

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❓9. Can I use the same GenRouter for multiple boxphones?

Answer: Absolutely. You can:

• Assign different IPs to each boxphone

• Separate them by WiFi or proxy

• Use “Apply for Device” to control each device individually

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❓10. Do I need to root my device to use GenRouter?

Answer: No. GenRouter works without rooting your devices. It handles IP changes and anonymity directly through the network, so all connected devices benefit automatically.

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